no matter what kind of things to buy, customers have concerns, this is very normal thing. As the owner, if you want to make the shop business is booming, naturally need to eliminate customer concerns. I recently visited the retail customers, many customers will meet the customer into the store or worry a problem to discuss quality in sales, or worry about commodity prices than other stores, or worry about getting back after can exchange all concerns, after several rounds of concerns, if the owner is not the right way to the promise of satisfaction it is possible to lay down, goods from the shop and go to.
so, how to take the appropriate way to dispel customer concerns, successfully sell to customers, let the customer go out, and let the customer can often patronize the shop, is to make a lot of headaches for retail customers. I recently visited several good sales of retail customers, they reassure customers concerns each trick. Here for everyone to organize their views for retail customers.
retail customers: Zhang Dawei
revelation: product quality commitment is the key to dispel customer concerns".
for every consumer, gold for genuine, is the basic requirement for their shopping. If the quality of our products is not qualified, consumers will be able to buy back after the occurrence of such and such problems, bring all kinds of trouble. In particular, food or electrical appliances and other commodities, and sometimes may also bring personal safety risks. Therefore, consumers in the purchase of goods on quality, I think this is as unalterable principles. Once the quality of the product is found to be a problem, it is normal for us to question.
so, how can we dispel the concerns of customers, even if the discovery of small flaws, the quality of our goods will trust it? I think that as long as the quality of the goods we have real guarantee, and give them active commitment, will dispel their concerns. Therefore, I took the initiative to put a write on the counter to buy the goods fake a penalty of ten of the public license, when the customer to see the promise of publicity card, generally can dispel concerns.
of course, in order to make this commitment to the public card can really win the trust of consumers, over the years, I adhere to the three no purchase principle. First, do not enter without a certificate of goods. Two is not into the shelf life of goods. The three is not in the production of counterfeit goods. Over the years, with this three not purchase principle, I shop never happened with a fake a penalty of ten phenomenon.
of course, is not a fake a penalty of ten of the promise of public signs on the customer can completely assured consumption. Although there are public signs, some customers will be careful to ask questions, especially to buy some good quality does not affect the use of consumables. For this elimination