A call for mass, militant protests on Inauguration Day is getting a favorable response from all sectors of the working class. This includes organized labor — notwithstanding the conciliatory, “Give Trump a chance” tone set by AFL-CIO President Rich Trumka and other major union heads right after the presidential election results came out.The Oregon AFL-CIO and Alameda Labor Council have passed strong resolutions calling their members out on Jan. 20. The Oregon resolution called for “a united front of all those threatened by the Trump presidency.” The ALC “endorses and encourages all members to participate in the nationwide call for protest and actions and a reassertion of the power of organized labor on Friday, Jan. 20, the day of the Inauguration of President Donald Trump.”A joint resolution passed by Community and Labor United for Postal Jobs and Services and Communities and Postal Workers United pointed out that “a Trump presidency threatens the deportation of millions of undocumented workers; the exclusion, surveillance, profiling and incarceration of our Muslim sisters and brothers; major restrictions on women’s reproductive rights; the return of anti-LGBTQ laws; and increased harassment, brutalizing and incarceration of Black and Brown people by local police departments. It threatens to support environmentally dangerous projects like the Dakota pipeline, and repression of the Indigenous Nations who are fighting it.”United Steelworkers Local 8751, the Boston School Bus Drivers Union, voted to send a bus of its members to the counterinaugural in D.C. They are not alone. J20 is all the buzz among AFSCME members in Maryland, United Electrical-represented grocery workers in Vermont, Longshore Workers in California, Communications Workers in New York City and public sector workers in North Carolina.There will definitely be a strong and very visible labor contingent in D.C.Don’t give racist Trump a chance!Some unions, including the United Auto Workers, estimate that a third of their members actually voted for the union-hating bigot who captured the U.S. presidency. That figure was cited by UAW International President Dennis Williams to justify his plans to have a friendly meeting with President-elect Trump. After Williams publicized his intentions — almost immediately after the election results were announced — AFL-CIO President Rich Trumka and other union heads sent Trump letters of congratulations.These placaters, however, did not score any brownie points for their members with the future president — quite the contrary. Trump has bared his fangs toward organized labor. His nominee for Secretary of Labor Andrew Puzder is CEO of CKE Holdings, the parent firm of Hardee’s and Carl’s Jr. fast food chains. Puzder opposes raising the minimum wage, and CKE has been successfully sued for cheating workers in violation of federal wage and hour regulations. Puzder would be in charge of enforcing those regulations.On the use of automation to reduce workers, Puzder stated that robots are “always polite, they always upsell, they never take a vacation, they never show up late, there’s never a slip-and-fall or an age, sex or race discrimination case.” (New York Times, Dec. 8)This outrageous nomination came right after Steelworkers Local 1999 President Chuck Jones, who represents Carrier workers in Indianapolis, Ind., tore apart Trump’s phony showmanship as the “savior” of 1,100 jobs slated to go to Mexico. “He lied his ass off,” said Jones. The actual number of jobs retained was between 700 and 800; almost 600 workers at Jones’ plant will still be getting a pink slip.Unwilling to take criticism, Trump immediately slandered Jones on Twitter as being responsible for Carrier’s threat to move. This incited Trump’s fascist supporters to send death threats to Jones and his children. This anti-union attack not only threatens Jones but Local 1999’s majority Black executive board.The labor movement, as it mobilizes to rally against Trump on Jan. 20, must throw its muscle behind this courageous local.All of the working class must unite. Organized labor must see itself as part of the broader working-class movement. Low-wage workers, including those in precarious work, are a part. Unemployed and underemployed workers are a part. Prisoners are a part. Workers around the globe — super-exploited, often by the same bosses we work for — are a part. Migrant workers, risking their lives to escape war or austerity, are a part. All of us, together, are unstoppable.Build a united working-class front! All out for Jan. 20!Grevatt has been an autoworker and United Auto Worker activist at Chrysler for 29 years.FacebookTwitterWhatsAppEmailPrintMoreShare thisFacebookTwitterWhatsAppEmailPrintMoreShare this
6 recommended0 commentsShareShareTweetSharePin it Name (required) Mail (required) (not be published) Website Community News La Canada Residents and Community Leaders Throws Support on Lawsuit Against Devil’s Gate Reservoir Sediment Haul From STAFF REPORTS Published on Monday, January 19, 2015 | 11:14 am Pasadena’s ‘626 Day’ Aims to Celebrate City, Boost Local Economy Get our daily Pasadena newspaper in your email box. Free.Get all the latest Pasadena news, more than 10 fresh stories daily, 7 days a week at 7 a.m. Your email address will not be published. Required fields are marked * Home of the Week: Unique Pasadena Home Located on Madeline Drive, Pasadena More Cool Stuff A group of La Canada residents and community leaders recently threw their support behind a lawsuit challenging the countyâ€™s plan to begin a five-year sediment haul at the Devilâ€™s Gate Reservoir in the fall.The lawsuit believes the county’s environmental impact report did not fully address environmental concerns posed by engineers and activists.The sediment overhaul was approved by county supervisors on Nov. 12 and challenged by a lawsuit filed one month later by environmental groups the Pasadena Audubon Society and the Arroyo Seco Foundation.Also, a group called the Save Hahamongna campaign believes the sediment haul project would destroy part of a biologically valuable stream zone habitat in the process of bringing sediment levels way lower than the basin has historically held since the 1930s.“We want a moderate program,” Tim Brick, managing director of Arroyo Seco Foundation, explaining the impetus for the suit, told The Los Angeles Times. “And we want to be able to sit down with them (County of Los Angeles), and they’d have to really treat us seriously. We want to get a much better program out of the county â€” that’s really our goal.”Several La CaÃ±ada city and school officials have raised concerns about the effects of the project, which could see as many as 400 trucks per day moving hauled sediments to dumps in Sun Valley and Irwindale.La CaÃ±ada resident Shannon Griffin told The Times that she organized a discussion last week to inform people who still might not know much about the immense work being planned for Hahamongna Watershed Park, or how it might impact them.“We tried to get our word out there, but the response was very dismissive,” Brick told the newspaper. “So when the county came out with their final plan, we just felt that we had to take one more step in order to ensure that the public will is implemented.”“If people learned more about it and felt strongly enough, I think that’s actually the best hope of slowing what’s going to happen,” La CaÃ±ada parent resident Ingrid McConnell told The Times. “A groundswell is what we need.” Business News Top of the News First Heatwave Expected Next Week Pasadena Will Allow Vaccinated People to Go Without Masks in Most Settings Starting on Tuesday Community News Community News HerbeautyInstall These Measures To Keep Your Household Safe From Covid19HerbeautyHerbeautyHerbeauty9 Of The Best Family Friendly Dog BreedsHerbeautyHerbeautyHerbeautyRobert Irwin Recreates His Father’s Iconic PhotosHerbeautyHerbeautyHerbeauty7 Most Startling Movie Moments We Didn’t Realize Were InsensitiveHerbeautyHerbeautyHerbeautyThis Trend Looks Kind Of Cool!HerbeautyHerbeautyHerbeautyFinding The Right Type Of Workout For You According AstrologyHerbeautyHerbeauty Subscribe faithfernandez More » ShareTweetShare on Google+Pin on PinterestSend with WhatsApp,Donald CommunityPCC- COMMUNITYVirtual Schools PasadenaHomes Solve Community/Gov/Pub SafetyPasadena Public WorksPASADENA EVENTS & ACTIVITIES CALENDARClick here for Movie Showtimes EVENTS & ENTERTAINMENT | FOOD & DRINK | THE ARTS | REAL ESTATE | HOME & GARDEN | WELLNESS | SOCIAL SCENE | GETAWAYS | PARENTS & KIDS Make a comment
The Best Markets For Residential Property Investors 2 days ago Print This Post Share Save Demand Propels Home Prices Upward 2 days ago The Best Markets For Residential Property Investors 2 days ago Pro Teck Valuation Services released its Home Value Forecast for January, ranking last month’s best and worst performing metros according to market conditions. New York’s Nassau County–home to Long Island–turned in the greatest performance, thanks in part to a low number of foreclosure sales, which made up 2% of total transactions.The New York market was joined by several California metros, including Los Angeles, which experienced a 24% increase in home prices over the last rolling quarter. At the other end of the spectrum, a number of Florida markets showed up among last month’s worst performers. Sitting at the bottom of the list was Jacksonville, where foreclosures accounted for more than 80% of January sales. Morgan Stanley is the latest company to make peace with the Federal Housing Finance Agency over alleged misrepresentations of securities sold to Fannie Mae and Freddie Mac. In a filing with the Securities and Exchange Commission, the company revealed it has reached a $1.25 billion agreement in principle with the FHFA to resolve pending litigation. The agency didn’t comment on the settlement, though a public affairs officer confirmed the news. Sign up for DS News Daily Is Rise in Forbearance Volume Cause for Concern? 2 days ago Governmental Measures Target Expanded Access to Affordable Housing 2 days ago About Author: DSNews Related Articles 2014-02-06 DSNews February 6, 2014 558 Views Previous: High-End Home Sales Rise in California Next: Interest Rate Declines Continue into February Demand Propels Home Prices Upward 2 days ago Governmental Measures Target Expanded Access to Affordable Housing 2 days ago Home / Featured / DS News Webcast: Thursday 2/6/2014 Servicers Navigate the Post-Pandemic World 2 days ago Data Provider Black Knight to Acquire Top of Mind 2 days ago DS News Webcast: Thursday 2/6/2014 The Week Ahead: Nearing the Forbearance Exit 2 days ago Servicers Navigate the Post-Pandemic World 2 days ago in Featured, Media, Webcasts Subscribe
Governmental Measures Target Expanded Access to Affordable Housing 2 days ago Governmental Measures Target Expanded Access to Affordable Housing 2 days ago Tapping Into Home Equity Print This Post Home Equity Homeowners mortgage net worth Reverse Mortgage Urban Institute 2017-11-09 Staff Writer Tagged with: Home Equity Homeowners mortgage net worth Reverse Mortgage Urban Institute Servicers Navigate the Post-Pandemic World 2 days ago Share Save The Best Markets For Residential Property Investors 2 days ago Sign up for DS News Daily Previous: Less Than 10 Percent of Los Angeles Homes Considered Affordable Next: House & Senate Face Off, Mortgage Interest Deduction on the Line A report released on Thursday by the Urban Institute analyzing the Federal Reserve’s 2016 Survey of Consumer Finances to report what can be known about senior homeowners. The report cites Census Bureau data showing that seniors age 65 and older have a homeownership rate of 78.2 as of Q3 2017—compared to a homeownership rate of 63.7 percent.Though seniors have the financial stability of their homes to fall back on, only half of American workers are reporting that they feel confident about their retirement savings. “Retirees could improve financial security by liquefying home equity to supplement their retirement income or reduce their debt burden,” the report noted.According to Fannie Mae data cited in the report, currently 80 percent of homeowners age 55 and older reported that they are not interested in reverse mortgages, however, the Urban Institute found that home equity is “the largest source of net worth for most homeowners.”However, home equity across races is not equal. White homeowners ages 65 and older have a median net worth of $384,100 and a median home equity of $152,000, as of 2016. Black homeowners of the same age group have a median net worth of $109,360 and a median home equity of $70,000 and Hispanics respectively sit at $133,700 and $100,000.In terms of median home equity, median net worth and median income, the numbers for black households are 46, 28 and 64 percent of the respective totals for white households.In addition, white nonhousing wealth—including cash savings, stocks, bonds, annuities, etc.—took up a greater portion of the net worth than it did respectively for the net worth of black and Hispanic households.The Urban Institute also found that the net worth of a household and the proportion of that net worth taken up by home equity are inversely related. For households with lower incomes, the home itself is the greatest source of financial security.With a greater proportion of their wealth tied up in housing, black and Hispanic homeowners are much more likely to need to tap into their home equity through mechanisms such as Federal Housing Administration (FHA)-insured Home Equity Conversion Mortgages (HECMs). The Best Markets For Residential Property Investors 2 days ago in Daily Dose, Featured, Market Studies, News November 9, 2017 1,284 Views Demand Propels Home Prices Upward 2 days ago Data Provider Black Knight to Acquire Top of Mind 2 days ago Data Provider Black Knight to Acquire Top of Mind 2 days ago Related Articles Servicers Navigate the Post-Pandemic World 2 days ago Demand Propels Home Prices Upward 2 days ago Home / Daily Dose / Tapping Into Home Equity The Week Ahead: Nearing the Forbearance Exit 2 days ago Subscribe
The Best Markets For Residential Property Investors 2 days ago New Hampshire One Step Closer to Judicial Foreclosure Law in Daily Dose, Featured, Foreclosure, News Servicers Navigate the Post-Pandemic World 2 days ago About Author: Stephanie Bacot Data Provider Black Knight to Acquire Top of Mind 2 days ago Print This Post Previous: Obduskey v. McCarthy & Holthus: Addressing the Industry Impact Next: The Three Cities Where Delinquencies Rose Tagged with: Foreclosure HB 270 Law New Hampshire Subscribe Stephanie Bacot is an experienced multimedia writer having created content for print, web, television, and more. She is the past producer of BIZTV, a national television network for businesses and entrepreneurs that reached more than 200,000 professionals. She has more than 15 years’ experience in healthcare marketing and was an advertising exec for Healthcare Journal of Baton Rouge, a trade publication focused on the healthcare industry, as well as the marketing director for a $5 million surgery center. Bacot is a graduate of Louisiana State University with a degree in Marketing and Communications. She resides in Dallas when she’s not pursuing her love of travel. Demand Propels Home Prices Upward 2 days ago Foreclosure HB 270 Law New Hampshire 2019-02-21 Staff Writer February 21, 2019 3,771 Views Related Articles The process of foreclosure varies from state to state, but in general, there are two different procedures in place, judicial foreclosure or nonjudicial foreclosure, both resulting in a foreclosure sale. New Hampshire is one of the few states that still allow non-judicial foreclosures but that could change soon if HB 270 bill is passed into law.The bill requires that mortgage foreclosures be commenced by civil actions brought in superior court and also modifies the period of redemption for a mortgage. The House of Representatives in the state recently passed the bill after several cycles of reconsideration. The bill will now be voted on in the state Senate before it is made into a law. If the law comes to pass, it is designed to keep homeowners from being blindsided by foreclosure and avoid title discrepancies. Rep. David Woodbury, D-New Boston told the New Hampshire Business Review that the bill “changes that burden of proof from the homeowner to the bank.”According to representatives who voted for the bill, during the last recession, things got messy with homes being sold off to a variety of real estate trusts without sufficient documentation that the entity filing the foreclosure actually owned the home. Others disagreed, arguing there was no testimony that foreclosures in this state are done improperly. Both sides of the argument have concerns. If the bill is passed into law, “all future mortgages will cost more money. If you delay foreclosures, it increases costs and that costs gets passed on,” Rep. John Hunt, R-Rindge told the New Hampshire Business Review.If it becomes law New Hampshire will leave behind these remaining states that are predominantly nonjudicial foreclosure: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Georgia, Idaho, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, North Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wyoming. Servicers Navigate the Post-Pandemic World 2 days ago The Best Markets For Residential Property Investors 2 days ago Demand Propels Home Prices Upward 2 days ago Data Provider Black Knight to Acquire Top of Mind 2 days ago Governmental Measures Target Expanded Access to Affordable Housing 2 days ago The Week Ahead: Nearing the Forbearance Exit 2 days ago Home / Daily Dose / New Hampshire One Step Closer to Judicial Foreclosure Law Governmental Measures Target Expanded Access to Affordable Housing 2 days ago Sign up for DS News Daily Share Save
ITHACA, N.Y. –– Ithaca Police have yet to identify a burglary suspect after responding to a call in the early morning hours of Sunday, March 29.At approximately 5:15 a.m. on Sunday the Ithaca Police Department responded to a burglary in the 100 block of N. Quarry St. The complainant reported that at approximately 5:00 a.m. an unknown male entered their residence.According to a press release from Cornell University, the complainant described the suspect as a six-foot-tall, thin build, light-skinned black male, with short dark hair, wearing a grey hooded sweatshirt with a tan jacket. Tagged: burglary, collegetown, crime, ipd, ithaca, police The release goes on to say that after the suspect fled in an unknown direction, the complainant discovered that property was missing.Law enforcement is reminding the public that if the suspect is seen, to call 911 immediately, do not approach.If you have any information regarding this crime, contact the Ithaca Police Department at (607) 272-9973.Cornell University Police urge the community to take steps to protect their property by locking and closing unattended doors and windows, and to immediately report any suspected criminal activity by dialing 911 or utilizing the RAVE Guardian app. Anna Lamb is a reporter for the Ithaca Voice.Questions? Story tips? Contact her at [email protected] More by Anna Lamb Anna Lamb Your Crime & Courts news is made possible with support from:
shaunl/iStock(MINNEAPOLIS) — A man who miraculously survived two nights inside his car during one of the Midwest’s worse storms this winter learned while recovering in the hospital that he has stage 4 kidney cancer.William Mendoza, 59, was driving on Interstate 94 just west of Fargo, North Dakota, looking for a hotel on Feb. 6 when blizzard conditions began, he told ABC Saint Paul, Minnesota, affiliate KTSP-TV.To add to the danger, William Mendoza then began feeling disoriented, and when his car got stuck in a snowdrift, he couldn’t call for help because his phone was dead, he said.“You’re mostly thinking survival. ‘OK. How am I gonna get through this?’ You know? ‘I got no heat, no light, how much gas do I have?’” he said.The first night came and went with no rescuers, and in the second, temperatures dropped below zero. Also without food or water, William Mendoza described the time spent in his car those nights as excruciating.“All I could remember was just shivering uncontrollably,” he said. “You know, with the teeth shattering, the knees knocking.”Meanwhile, his wife was about 250 miles southeast at their home in Scandia, Minnesota, unable to sleep or eat over the stress of not knowing where her husband was.“Your heart just sinks,” Vicki Mendoza told KTSP. “It’s panic. It’s worry.”On the third day, a telephone repairman who happened to be driving by spotted William Mendoza in his car.“I’m not lost anymore,” he recalled thinking after he was rescued.When he was taken to the hospital, he had frostbite on his toes, and after doctors brought him out of severe hypothermia, they told him he was going to survive.But on Feb. 10, his 59th birthday, doctors gave him the opposite kind of news, informing him that he had been diagnosed with advanced cancer.“It’s like a cruel twist of fate,” Vicki Mendoza said. “We see the God-given miracle that he’s alive through this snowstorm to find out he has this cancer.”William Mendoza plans on battling the cancer the same way he battled the cold: head-on.“I am determined to do whatever I have to do to fight this,” he said. “It was something they found while treating me for the hypothermia, and I guess it is better to know and get on with fighting it than to not know.”The family has created a GoFundMe campaign called “Jim Mendoza: Midwestern Miracle” to help pay for his medical expenses. Copyright © 2019, ABC Radio. All rights reserved.
Related posts:No related photos. Comments are closed. e-mail angstOn 8 Aug 2000 in Personnel Today Previous Article Next Article The ultimate office communication aid, e-mail has undoubtedly transformed work culture, but a lack of control over the inbox has led to it becoming more of a hindrance than a help. We look at how training is attempting to relieve the medium’s pressuresAfter only a few years, its seems impossible to imagine life without it. How did we cope before e-mail? Letters were written, faxes sent, memos circulated. People had to go to the lengths of telephoning each other or scheduling meetings, often trying to synchronise multiple diaries, to agree actions and get things done.E-mail has become such an integral part of organisational culture, it is almost invisible. Documents that need to be sent out often go, at least in the first instance, as e-mail attachments. Answering a pile of e-mails becomes the first task in the morning. We find ourselves developing relationships with colleagues we know only through e-mail.New-age pressureIts speed and ease are revolutionary. Looking at the anachronistic processes that preceded it, it is logical to assume that e-mail must be saving the workforce a massive amount of time. There must be productivity gains that are off the scale.The irony is that in many cases, the opposite is true. What is being increasingly recognised in many organisations, is that e-mail is no panacea and can give rise to its own set of unique problems. In some cases, simply dealing with the e-mail tide is a significant workplace stress in its own right.Taking the Strain, the Institute of Management’s report, published in February, shows “keeping up with e-mails” as the tenth most stress-inducing activity in a survey of over 800 UK managers. Its position in the rankings nudges e-mails into the “high pressure” zone, above factors such as “relationship with boss”. But in the electronically-dependent workplace, bad e-mail practice is also more than likely to contribute to the three most stressful factors in the study – “constant interruptions”, “time pressures and deadlines” and “poor internal communications”.As the report points out, the perennial obstacle to tackling stress in the workplace, particularly among managers, is the “macho” culture of not admitting weakness or to a sense of being unable to cope. On top of that, separating out e-mail from a raft of other general stressors, and dealing with it as a phenomenon in its own right, is less likely when stress is coming from several directions at once. Bad e-mail practice may be identified during an internal communications audit (one of the recommended remedies in Taking the Strain), but because it is a technology-related problem, there is often a perception that the problem belongs to IT, not to human resources.Research published this year by San Francisco-based consultancy Ferris Research, shows that using e-mail typically saved workers in the US 381 hours a year. But conversely e-mail also lost the average user 115 hours a year – for example, through wasted time dealing with e-mailed irrelevancies. The study came out with an overall net benefit – 266 hours – but the “two steps forward, one step back” route to that result is disturbing. Ferris concludes that companies need to develop and communicate clear policies on e-mail distribution lists, indiscriminate copying and personal e-mails.The realisation being made by HR departments which do invest in specialised training, is that ignorance of simple communication rules can tip the balance, taking the e-mail load from manageable to unbearable.“There is definitely an increased awareness about the effect e-mail is having on our working lives,” says Granada Media training officer Jane Foston. In April the company commissioned a course in e-mail practice from London-based Team IT Training.For Granada it wasn’t evidence of stress that prompted the course, but an awareness of the exponential growth of e-mail that was circulating. Overload – “simple volume issues” – was the most prevalent problem, Foston says. “There was also a tendency to keep checking e-mails all the time, which can be disruptive when trying to get work done.”Taking controlThe training highlighted a lack of awareness about how e-mail was received and the flow-on effect once the “send” button had been hit. Gratuitous use of “cc”ing (copying multiple people into e-mails) was a key problem. Often staff were not using the subject field properly to convey the message content, and simple rules like writing in capitals (shouting-in an e-mail) were identified. “The training really challenged people to think about whether e-mail was the best way to communicate rather than picking up the phone or going to see them. Are we just clogging up the system by sending e-mails automatically?”Following the training, says Foston, there was a sense that gaining greater knowledge of the medium saved people stress, giving them a new power over their inbox. “It can be relentless,” says Hammersmith and Fulham Council direct services personnel manager Lorna Garrett. “People report leaving the office, then finding a massive number of e-mails waiting for them when they come back in.”The council ran training sessions for 55 direct services managers, mainly to address potential legal issues with e-mails passing frequently to external contractors. In the process it found that managers needed to implement basic communication rules to keep their e-mail load under control.Over-copying, using subject fields appropriately, using acronyms to denote the level of urgency and the tone of the e-mails themselves were addressed. “There was a lot that needed to be done in the way that e-mails came across. It is an informal, casual medium and there are issues of professionalism. We had to smarten up our act,” Garrett says.According to Marc Powell, director of Team IT Training, the lack of a communication “code of practice” is a major factor in e-mail stress. There are formulae and protocols for using the telephone and letter writing, but when it comes to e-mail, such codes don’t exist. This, plus the rapid growth of the medium – with thousands of inexperienced e-mail users are coming on stream all the time – compounds the problem.Bad e-mail practice, particularly among management, can be not only irritating but destructive, he says. In one organisation Team IT worked with, a manager e-mailed staff at the start of the week about a team meeting on Friday in which he was to deliver “the good (or bad) news”. He was then on leave for the rest of the week. What he thought was tongue-in-cheek humour in his e-mail was taken as a negative portent by his staff, who were utterly demotivated and expecting the worst.In another company, a manager took it upon himself to e-mail three directors, telling them of a decision he had taken with a colleague. He had a speaking relationship with only one of the three and his e-mail, which echoed his style of speech, managed to convey exactly the opposite of what he had intended. His colleague spotted the communication glitch and e-mailed a correction, but not before one of the directors had wasted a day pursuing the wrong action.Mail overloadThe urge to copy an e-mail to multiple people, either to win favour with management or cover oneself, is one of the worst factors in overload, Mr Powell says. “It can send all sorts of ambiguous messages. People think ‘Why do I need to know this?’ and assume some action is required of them. It causes confusion and untold unwarranted stress.”Over-zealous copying is top of the list of e-mail “don’ts”. Other common bad habits include confusing or unclear subject lines; tagging e-mails “urgent” when they aren’t; forwarding e-mails with old messages still to be sifted through; scolding or arguing via e-mail; replying to the whole group in receipt of an e-mail instead of just the sender, and sending unnecessary attachments. But the critical issue in e-mail overload is simple overuse. In many instances, people send e-mails as a first action rather than phoning or physically meeting.“The language that many managers use about their e-mail speaks volumes,” says Team IT director Bob Halliwell. “It is the language of addiction.” Common phrases are “I can’t do without it”, “I need my e-mail fix”, “I’m addicted”. Many of the senior staff they work with, he says, check their e-mails compulsively and reply to all of them as soon as they come in.E-mail overload is one symptom of the general information overload that afflicts managers, says Brian Sutton, commercial manager of professional skills at Cirencester’s QA Training. The company deals with e-mail stress management as part of its time management course. The sense of urgency with e-mails popping up makes it similar to the telephone – people feel impelled to deal with issues that are immediate as if they are urgent – – which they aren’t necessarily, he says.“All of this, whether through time management, delegation, or maximising personal performance, is about understanding the process you are in. When staff have a thorough understanding of where they add value to the organisation, they understand the whole picture better and can better prioritise.”He predicts that workflow management systems – common in the US but just scratching the surface here – will alleviate the problems of information overload and poor understanding.According to Liz Lillie, Research International HR executive, awareness of e-mail usage has increased in all de- partments following the company’s training. Cross-company awareness has been boosted with e-mailed tips from IT staff and induction training that touches on e-mail protocol. “For this company it is something that is very relevant. It is one of the main sources of communication and if there is a general lack of understanding about how it should be used, everyone can suffer”.“Ping-pong” e-mails that went endlessly back and forth without action had been a problem, says Research International’s training organiser Ben Watson. “We found that people were very vague in e-mails, rather than being direct and saying ‘I want this from you’. “You don’t get into specifics, then find yourself getting upset when people aren’t responding. Spending a little more time composing e-mails brings a real benefit in cutting down the sheer number of e-mails that you are having to field later.”Around 60 staff received training and the difference is palpable, he says. Increasingly e-mails are tagged with acronyms to indicate their relative importance, which prioritises e-mails needing a fast response, if any at all. Crucially at Research International, the involvement of the IT department in training initiatives has meant that good practice is stimulated and disseminated via the medium itself. Ensuring that staff know how to use their e-mail package, including features like filters, and setting up different folders for different e-mail types, has helped stem the e-mail flood.Technological issues can be equally significant in adding to e-mail overload and boosting stress, says Michael Chapman Pincher of The User Group, a network of 700 corporate members. IT and HR should be jointly involved in both e-mail technicalities and in developing organisational practice, but the cultures seldom meet, he says. “The difficulty is that IT and HR don’t trust each other very much. HR should be involved in the specification of IT products, but they rarely are. Too often there is an info-barony to be protected.”Driving change Mundane administrative tasks that “close the loop” and that HR is unable to do itself to stop endless e-mail circulation are often not followed through effectively. Cooperation between the two departments is critical in setting up central information repositories that can avert e-mails – such as social areas on an intranet that stop classified-type e-mails going to every staff member, or document areas that can be linked to rather than using cumbersome attachments.It is an issue that needs a “consistent and coherent approach”, but often the lead doesn’t come from the very top. Chief executives often read their e-mails as print-outs from the PA and write replies in long-hand. They have a built-in filter and circumvent the problem.To drive organisational cooperation, real, sustainable change clearly needs to be led by those it affects. If the managers who are most susceptible to overload want to reduce stress, the onus is on them to drive the change that will prevent it.